Customer service
This page explains the conditions that apply to cancellation, modification, or refund requests related to services delivered by Adèle Web Studio.
For services ordered remotely, a consumer client may have a legal 14-day withdrawal period, except where the law provides an exception or the client expressly agrees to start the service before the end of that period.
When a personalized service has already started with the client's agreement, amounts due may be calculated based on work already completed.
The client must contact Adèle Web Studio by email with their name, email address, project or quote reference, and the reason for the request.
Any significant change to the approved scope may require an adjustment to the quote, timeline, or delivery terms.
After the request has been reviewed, a full or partial refund may be issued when the applicable conditions allow it.
When payment was made through Stripe, the refund is generally issued to the original payment method.
Fees, deposits, or services already completed may be deducted depending on project progress and the accepted terms.
Personalized services, approved deliverables, custom developments, graphic creations, audits, technical configurations, or services already started may not be fully refundable.
Maintenance subscriptions may be stopped according to the terms accepted at subscription.